Refund policy

1. Refund Policy
All sales are final.
We stand by the quality of our product and we follow a NO REFUND policy on all products once the order is confirmed and payment is received.
Refunds will not be issued for change of mind, incorrect selection, or any other reason.

2. Cancellation Policy
Orders cannot be cancelled once they have been placed and confirmed.
In case of duplicate orders or technical errors, please contact us immediately at newjerseyblr@gmail.com or call +91 99454-16682. We will review such cases at our sole discretion.

3. Exchange Requests (if applicable)
We do offer exchanges if any size issues
Customers must report such issues within 48 hours of delivery with clear photos and order details , by writing to us at newjerseyblr@gmail.com
NEW JERSEY Bangalore reserves the right to verify and approve or reject exchange requests.

4. Non-Returnable Items
All products customized/non-customized sold through our website are non-returnable and non-refundable.
Defective and damaged item will get delivered in 6 to 8 day after the verification is done by the team .
For any questions regarding this policy, please contact us:

Email: newjerseyblr@gmail.com
Phone: +91 99454-16682

 5. Maintenance of Products
We draw your attention to the washing and maintenance instructions mentioned in the description of the Products. We are not liable for any damage resulting from incorrect handling of Products, including handling contrary to the instructions.

 6. Product Exchange Terms

  • If an exchange is required, the customer is responsible for arranging the return and collection of the product.
  • We do not provide a door-to-door exchange or reverse pickup facility, nor are we partnered with any courier or e-commerce shipping provider offering such services.
  • Any shipment sent through Porter or any other courier/logistics service is strictly a one-way delivery service from our store to the customer.
  • Porter or any similar logistics provider is offered only as a paid convenience option for customers who are unable to visit our offline store. All booking arrangements and applicable charges are to be borne by the customer unless otherwise agreed by us.
  • If an exchange is approved, the customer must arrange for the product to be returned to our store. The exchanged product will be dispatched only after the original item has been received, inspected, and approved as per our Exchange Policy.
  •  Customers hereby are requested to select the correct product/variant/size before placing an order.

 7. Same-Day Delivery Terms 

Our Same-Day Delivery service is designed for customers who require their order urgently within Bengaluru Main City the very same day.

  • The Same-Day Delivery fee is a one-way delivery charge applicable only for urgent deliveries.
  • Orders placed within the eligible time window (between 6am to 5pm) will be delivered on the very same day before the close of our business hours, subject to operational feasibility.
  • While we make every effort to ensure timely delivery, there may be rare situations beyond our control, such as:
    • Severe weather conditions
    • Traffic disruptions
    • Rider unavailability
    • Technical or operational issues with our delivery partners
    • Delivery partner emergency 

In such exceptional cases, we will promptly contact you and discuss the available options. Depending on your preference, we may:

  • Reschedule the delivery for the next available slot,
  • Arrange an alternative delivery method , or
  • Offer another suitable solution with your approval.

Please note that the Same-Day Delivery fee covers the express delivery service charge and is non-refundable once the order has been dispatched, except in cases where the order cannot be fulfilled due to reasons solely attributable to us.